Frequently Asked Questions

ORDERING

Please order directly from our website, by phone, by email, or by fax. When orderingby email or fax, please include your contact information so we can contact you directlyshould we have questions regarding your order. For security reasons, please do notsend credit card information via email. We will contact you by phone for paymentinformation. The current status of your order, its anticipated ship date and estimatedtransit time will be available in the My Account section of our website.

DUNS NUMBER

The DUNS for IdeaStage Promotions is:033193943

ASI NUMBER

The ASI number for IdeaStage Promotions is:229705

RUSH ORDERS

If you need an item sooner than the standard production time published onthe item details page, please call. In most cases, we can accommodate reasonablerequests for rush service, or recommend a product that can be produced in the timeallowed. Some manufactures charge a fee for rush service. You will be notified ofany rush fees prior to production.

ARTWORK

We can work with nearly any type of digital artwork file provided:

A. It is a vector based AI, EPS or PDF file with all font converted to outlinesand all placed images embedded or;




B. Is it a high resolution bitmap image (JPG, TIF, GIF, PNG) saved at 300 dpi orbetter AND at imprint size or larger.

Bitmap images that start out as low resolution graphics cannot be saved at a higherresolution nor can they be saved as vector images (EPS).

If you order online, you can upload your art during the checkout process. You canalso e-mail your artwork to: graphics@ideastage.com. For larger files you can FTPdirectly to our server, please call for Login information.

For printed artwork please send to:

IdeaStage Promotions, LLC

Graphics Department

2660 East Mohawk Lane

Phoenix, AZ 85050

All logos and artwork are preserved in our archive for use on future orders andcan be accessed and managed via your online account. We will always do our bestto match your exact color requests. Colors vary between different imprint technologiesand methods. PMS color matching capabilities vary with each product and manufacturer.If you require a PMS color match, please call us. If you have questions about artwork,please call 866-890-5096.

SETUP CHARGES

Custom imprinting your logo on an item requires printing plates, silk screens, film,programming, or embroidery tape charges, etc. These costs are independent of theactual costs of imprinting and are billed separately. For most items these are one-timecosts, however for some items there are recurring charges should you reorder inthe future. If you have questions about specific charges or fees, please contactus prior to ordering.

SALES TAX

 IdeaStage Promotions, LLC is based in Arizona. Arizona law requires us tocollect applicable sales tax on products shipped to locations in Arizona. We donot charge tax on setup fees or shipping charges.

CUSTOMER SATISFACTION

Absolute Customer Satisfaction is our #1 goal. We will do everything in our powerto prevent mistakes on orders. We will not start production until you have signedoff on your order acknowledgement and digital proofs. In general, imprinted andcustomized items are not returnable, unless the item does not match the proof youwere provided. Samples are generally available on most items and are recommendedif you are not completely familiar with the item you are purchasing. On largerorders, we recommend that you order an imprinted first article production proof.A few of our manufacturers charge a fee for this, but this is a good way to feel100% comfortable with your purchase. If your order is not exactly as you approvedon your order acknowledgement and proof, we will replace the items and do whateveris necessary to make sure that you are 100% satisfied with your purchase and yourexperience.

RETURNS

Being that satisfaction is our goal, we guarantee the products sold through our website to befree of defects.As a general rule, returns are not accepted unless the product(s) are defective, or thereis a mistake in the customization.We do not accept returns on blank items unless the item is proved to be defective.If you are buying an item from our website, we recommend that you become aware of the product you are purchasing before placingyour order, as returns cannot be accepted based on mistaken purchases, i.e. wrong sized apparel. All returns are subject toapproval and restocking fees may apply.Some items are "Made To Order" and cannot be returned unless deemed defective.

PAYMENTS

Unless other arrangements have been made, all orders must be paid for before shipping.We accept most credit cards (Visa, MasterCard, American Express, Discover), corporatepurchasing cards, or company check. Customers wishing to be put on Account statusmust fill out a credit application. Production will not start until your order acknowledgementand digital proofs have been approved and payment arrangements have been made.

MINIMUM ORDER SIZE

 In most cases the minimum quantity you can order is the first quantity listedin the pricing grid. Some manufactures will sell fewer, but may charge a fee todo so. If you have questions about minimum order size for a specific item, pleasecall.

OVERRUNS/UNDERRUNS

Industry standards allow 5%-10% variance on the quantity for customized item. Youwill only be billed for the quantity that is shipped to you. We make every effortto meet your order quantity exactly, but overruns are billable unless prior arrangementsare made.

SHIPPING

Our preferred carriers are FedEx and UPS. We will determine the best shipping methodbased on your required delivery date, shipping location, and cost. Shipping is chargedat the currently published rates by carrier. We do not charge handling fees overand above the published rates. If you prefer to ship on your own UPS or FedEx account,please provide this information when you order. If shipping charges are not specifiedon your order acknowledgement, shipping will be billed post-shipment and this mayshow up as a separate charge on your credit card.